With revenues of more than $3 billion USD, Mercator Group operates dozens of companies and businesses across Southeastern Europe powered by nearly 900 servers, 2,600 network devices, 2,200 PCs, and 3,400 point-of-sale (POS) systems. As it outgrew legacy IT service management (ITSM) systems, the company sought to transform IT into a modern operation aligned with ITIL® best practices.
Mercator chose BMC to help drive its IT transformation based on several factors including out-of-the-box support for ITIL; BMC’s consistent placement in the Gartner leaders’ quadrant for ITSM solutions; and the proven reputation and stability of BMC Software as a technology provider.
BMC solutions have helped Mercator mature its ITSM capabilities across the enterprise, with particular emphasis on service desk, performance and availability monitoring, change management, and release management.
“We have just begun to move toward our goal of standardizing and optimizing IT processes and we are already realizing significant benefits.”— Damir Suban, Project Manager, Mercator
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